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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

by , , , (McGraw-Hill Education)

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Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how!

The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

• Transform negative feelings into powerful dialog
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Improve professional and personal relationships
• Impact productivity, quality, and safety in a positive way


The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.

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  • The current price of this book is $9.00 last checked 6 years ago.
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  • The lowest price to date was $1.99 last reached on May 1, 2017.
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Additional Info

  • Publication Date: October 11, 2011
  • Text-to-Speech: Enabled
  • Lending: Disabled
  • Print Length: 273 Pages
  • File Size: 1,670 KB

We last verified the price of this book about 6 years ago. At that time, the price was $9.00. This price is subject to change. The price displayed on the Amazon.com website at the time of purchase is the price you will pay for this book. Please confirm the price before making any purchases.