Caveat venditor—let the seller beware

While marketers look for more ways to get personal with customers, including new tricks with “big data," customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to:

• Control the flow and use of personal data
• Build their own loyalty programs
• Dictate their own terms of service
• Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost

And they will do all of this outside of any one vendor's silo.

This new landscape we're entering is what Doc Searls calls The Intention Economy—one in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many.

New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors' CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own ways—all while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this book.

As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?

• We started tracking this book on April 25, 2012.
• This book was $14.85 when we started tracking it.
• The price of this book has changed 234 times in the past 4,383 days.
• The current price of this book is $14.57 last checked 18 hours ago.
• This book is at its lowest price in the past year.
• The lowest price to date was $5.10 last reached on June 11, 2019.
• This book has been $5.10 one time since we started tracking it.
• The highest price to date was $26.99 last reached on February 16, 2017.
• This book has been $26.99 one time since we started tracking it.

• Business & Money

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