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Developing Quality Technical Information: A Handbook for Writers and Editors (IBM Press)

by , , , , , (IBM Press)

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The #1 Guide to Excellence in Technical Communication -- Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More

Direct from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time.

You'll master today's best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.

Coverage Includes

• Advocating for users throughout the entire product development process

• Delivering information in an ordered manner by following progressive disclosure techniques

• Optimizing content so that users can find it from anywhere

• Streamlining information for mobile delivery

• Helping users right where they are

Whether you're a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.

• Thoroughly revised and updated

• Extensive new coverage of self-documenting interfaces and embedded assistance

• Updated practical guidelines and checklists

• Hundreds of new examples

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Price Summary

  • We started tracking this book on September 9, 2014.
  • This book was $22.99 when we started tracking it.
  • The price of this book has changed 32 times in the past 4,010 days.
  • The current price of this book is $37.67 last checked 18 hours ago.
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  • This lowest price this book has been offered at in the past six months is $35.99.
  • This lowest price this book has been offered at in the past year is $33.99.
  • The lowest price to date was $18.35 last reached on April 19, 2024.
  • This book has been $18.35 one time since we started tracking it.
  • The highest price to date was $42.15 last reached on August 3, 2025.
  • This book has been $42.15 one time since we started tracking it.

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Additional Info

  • Publication Date: June 23, 2014
  • Text-to-Speech: Disabled
  • Lending: Disabled
  • Print Length: 841 Pages
  • File Size: 299 KB

We last verified the price of this book about 18 hours ago. At that time, the price was $37.67. This price is subject to change. The price displayed on the Amazon.com website at the time of purchase is the price you will pay for this book. Please confirm the price before making any purchases.